Privacy Policy

Lasted updated:

Contents

Introduction

Spell, Inc. ("Spell," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (https://www.spellapp.com) and our AI-powered document creation service (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Account Information

When you register for an account, we collect:

  • Email address
  • Password (stored in encrypted form)

Payment Information

For paid subscriptions, we collect payment information through our payment processor, Stripe. We do not store complete credit card information on our servers.

User Content

We collect and store the documents and content you create, edit, or upload using our Service.

Usage Information

We collect information about how you use our Service, including:

  • Features you access
  • AI prompts you submit
  • Documents you create or modify
  • Time spent using the Service

Technical Information

We automatically collect certain technical information when you use our Service, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

Provide and Maintain our Service

  • Create and manage your account
  • Process payments and transactions
  • Deliver the functionality you request
  • Respond to your inquiries and provide customer support

Improve and Develop our Service

  • Analyze usage patterns to enhance user experience
  • Debug and fix issues
  • Develop new features and functionality

Communication

  • Send service-related notifications
  • Provide updates about changes to our Service
  • Send marketing communications (with opt-out options)
  • Protect against unauthorized access and fraud
  • Enforce our Terms of Service
  • Comply with legal obligations

What We Don't Do With Your Information

We want to be clear about our data practices:

  • We never sell your personal information to third parties
  • We never use your documents or content to train AI models
  • We don't access your content except for legitimate service purposes (such as troubleshooting)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Service
  • Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings, although blocking certain cookies may limit your ability to use some features of our Service.

Information Sharing and Disclosure

We may share your information with the following categories of third parties:

Service Providers

We share information with trusted third parties who provide services on our behalf, such as:

  • Cloud hosting (AWS)
  • Payment processing (Stripe)
  • Analytics services
  • Customer support tools

AI Processing

When you use our AI document creation features, your prompts and relevant content are processed by third-party AI providers. These providers are bound by confidentiality obligations and are not permitted to use your data beyond providing their service to us.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Retention

We retain your information as long as your account is active or as needed to provide you with our Service.

If you delete your account, we will retain your information for up to 90 days before permanently deleting it from our systems. This retention period allows for account recovery if deletion was accidental.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

All Users

  • Access and Update: You can access and update your account information through your account settings.
  • Communication Preferences: You can opt-out of marketing communications by following the unsubscribe instructions in our emails.
  • Account Deletion: You can request to delete your account by contacting us.

Additional Rights for Certain Jurisdictions

Residents of certain jurisdictions (such as the European Union, California, etc.) may have additional rights, including:

  • Right to know what personal information we collect
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information (although we do not sell personal information)
  • Right to non-discrimination for exercising these rights

To exercise these rights, please contact us using the information in the "Contact Us" section below.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly. If you believe we might have any information from or about a child under 13, please contact us.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Service from outside the United States, please be aware that information collected through the Service may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your use of our Service or provision of any information constitutes your consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice (such as an email notification). Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@spellapp.com

California Privacy Rights

California residents have certain rights under the California Consumer Privacy Act (CCPA) regarding their personal information. This section provides additional information for California residents.

In the past 12 months, we have collected the categories of personal information described in the "Information We Collect" section. We collect this information for the purposes described in the "How We Use Your Information" section.

California residents have the right to:

  • Request disclosure of the personal information we collect, use, disclose, and sell
  • Request deletion of their personal information (subject to exceptions)
  • Opt-out of the sale of their personal information (although we do not sell personal information)
  • Not be discriminated against for exercising these rights

To exercise these rights, please contact us using the information in the "Contact Us" section.